Live Status\Incident History

September 29, 2023

Site Unreachable

Outage

Opened: Sep 29, 2023, 7:07 PM UTC

Duration: 2m 38s

Affected services:Office 365 Email

  • Opened
    Sep 29, 2023, 7:07 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 29, 2023, 7:09 PM UTC

    Issue resolved on monitor recovery.

September 27, 2023

Site Unreachable

Outage

Opened: Sep 27, 2023, 7:23 PM UTC

Duration: 1m 32s

Affected services:Okta (SSO)

  • Opened
    Sep 27, 2023, 7:23 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 27, 2023, 7:24 PM UTC

    Issue resolved on monitor recovery.

September 26, 2023

Site Unreachable

Outage

Opened: Sep 26, 2023, 11:07 PM UTC

Duration: 2m 10s

Affected services:Office 365 Email

  • Opened
    Sep 26, 2023, 11:07 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 26, 2023, 11:09 PM UTC

    Issue resolved on monitor recovery.

September 21, 2023

Site Unreachable

Outage

Opened: Sep 21, 2023, 4:27 AM UTC

Duration: 28s

Affected services:Sharefile

  • Opened
    Sep 21, 2023, 4:27 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 21, 2023, 4:27 AM UTC

    Issue resolved on monitor recovery.

September 15, 2023

Site Unreachable

Outage

Opened: Sep 15, 2023, 12:17 PM UTC

Duration: 1h 47m 11s

Affected services:Suralink

  • Opened
    Sep 15, 2023, 12:17 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 15, 2023, 2:04 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Sep 15, 2023, 4:31 AM UTC

Duration: 2m 58s

Affected services:Suralink

  • Opened
    Sep 15, 2023, 4:31 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 15, 2023, 4:34 AM UTC

    Issue resolved on monitor recovery.

September 14, 2023

Site Unreachable

Outage

Opened: Sep 14, 2023, 10:18 PM UTC

Duration: 6m 42s

Affected services:Sharefile

  • Opened
    Sep 14, 2023, 10:18 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 14, 2023, 10:24 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Sep 14, 2023, 5:42 PM UTC

Duration: 2m 6s

Affected services:Office 365 Email

  • Opened
    Sep 14, 2023, 5:42 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 14, 2023, 5:45 PM UTC

    Issue resolved on monitor recovery.

September 13, 2023

Site Unreachable

Outage

Opened: Sep 13, 2023, 9:37 PM UTC

Duration: 2m 56s

Affected services:Sharefile

  • Opened
    Sep 13, 2023, 9:37 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 13, 2023, 9:40 PM UTC

    Issue resolved on monitor recovery.

September 12, 2023

Site Unreachable

Outage

Opened: Sep 12, 2023, 10:28 PM UTC

Duration: 2m 37s

Affected services:Sharefile

  • Opened
    Sep 12, 2023, 10:28 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 12, 2023, 10:30 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Sep 12, 2023, 2:33 PM UTC

Duration: 26m 23s

Affected services:Suralink

  • Opened
    Sep 12, 2023, 2:33 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 12, 2023, 2:55 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Sep 12, 2023, 3:06 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Sep 12, 2023, 3:11 PM UTC

    Issue resolved on monitor recovery.

September 11, 2023

Site Unreachable

Outage

Opened: Sep 11, 2023, 11:05 PM UTC

Duration: 1m 27s

Affected services:Sharefile

  • Opened
    Sep 11, 2023, 11:05 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 11, 2023, 11:07 PM UTC

    Issue resolved on monitor recovery.

Agilquest SSO not functioning

Outage

Opened: Sep 11, 2023, 3:10 PM UTC

Duration: 117h 30m 45s

Affected services:Agilquest.com

  • Investigating
    Sep 11, 2023, 3:10 PM UTC

    GRF IT Department is aware that users can not log into Agilquest.com. We are working with the vendor to resolve.

  • Resolved
    Sep 16, 2023, 12:40 PM UTC

September 6, 2023

Site Unreachable

Outage

Opened: Sep 6, 2023, 7:26 PM UTC

Duration: 11m 5s

Affected services:Suralink

  • Opened
    Sep 6, 2023, 7:26 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 6, 2023, 7:33 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Sep 6, 2023, 7:36 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Sep 6, 2023, 7:41 PM UTC

    Issue resolved on monitor recovery.

September 5, 2023

Site Unreachable

Outage

Opened: Sep 5, 2023, 7:22 PM UTC

Duration: 2m 7s

Affected services:STAR

  • Opened
    Sep 5, 2023, 7:22 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 5, 2023, 7:24 PM UTC

    Issue resolved on monitor recovery.

September 2, 2023

Site Unreachable

Outage

Opened: Sep 2, 2023, 3:48 AM UTC

Duration: 35m 26s

Affected services:Suralink

  • Opened
    Sep 2, 2023, 3:48 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 2, 2023, 4:24 AM UTC

    Issue resolved on monitor recovery.

August 31, 2023

Site Unreachable

Outage

Opened: Aug 31, 2023, 9:50 PM UTC

Duration: 18m 57s

Affected services:Sharefile

  • Opened
    Aug 31, 2023, 9:50 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 31, 2023, 10:09 PM UTC

    Issue resolved on monitor recovery.

Prostaff not available externally.

Outage

Opened: Aug 31, 2023, 5:54 PM UTC

Duration: 1h 28m 10s

Affected services:Prostaff

  • Investigating
    Aug 31, 2023, 5:54 PM UTC
  • Resolved
    Aug 31, 2023, 7:23 PM UTC

GRF LAN connectivity Issues

Outage

Opened: Aug 31, 2023, 2:02 PM UTC

Duration: 3h 51m 48s

Affected services:Bethesda Office Internet

  • Opened
    Aug 31, 2023, 2:02 PM UTC
  • Resolved
    Aug 31, 2023, 5:54 PM UTC

Site Unreachable

Outage

Opened: Aug 31, 2023, 3:28 AM UTC

Duration: 1m 31s

Affected services:Office 365 Email

  • Opened
    Aug 31, 2023, 3:28 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 31, 2023, 3:30 AM UTC

    Issue resolved on monitor recovery.

August 30, 2023

Site Unreachable

Outage

Opened: Aug 30, 2023, 7:55 AM UTC

Duration: 11m 15s

Affected services:Sharefile

  • Opened
    Aug 30, 2023, 7:55 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 30, 2023, 8:06 AM UTC

    Issue resolved on monitor recovery.

August 24, 2023

Sharefile Outage

Outage

Opened: Aug 24, 2023, 1:34 PM UTC

Duration: 2h 19m 22s

  • Investigating
    Aug 24, 2023, 1:34 PM UTC

    Sharefile has reported an outage and is currently investigating the outage. https://status.sharefile.com/

  • Resolved
    Aug 24, 2023, 3:53 PM UTC
  • Resolved
    Aug 24, 2023, 3:54 PM UTC

Site Unreachable

Outage

Opened: Aug 24, 2023, 1:15 PM UTC

Duration: 16m 56s

Affected services:Sharefile

  • Opened
    Aug 24, 2023, 1:15 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 24, 2023, 1:17 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Aug 24, 2023, 1:35 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Aug 24, 2023, 1:37 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Aug 24, 2023, 1:47 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Aug 24, 2023, 1:55 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Aug 24, 2023, 2:24 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Aug 24, 2023, 2:29 PM UTC

    Issue resolved on monitor recovery.

August 23, 2023

Site Unreachable

Outage

Opened: Aug 23, 2023, 4:12 AM UTC

Duration: 1h 50m 55s

Affected services:Suralink

  • Opened
    Aug 23, 2023, 4:12 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 23, 2023, 6:03 AM UTC

    Issue resolved on monitor recovery.

August 22, 2023

Site Unreachable

Outage

Opened: Aug 22, 2023, 9:12 PM UTC

Duration: 2m 19s

Affected services:Sharefile

  • Opened
    Aug 22, 2023, 9:12 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 22, 2023, 9:15 PM UTC

    Issue resolved on monitor recovery.

August 17, 2023

Site Unreachable

Outage

Opened: Aug 17, 2023, 3:44 AM UTC

Duration: 1m 55s

Affected services:Bethesda Office Internet

  • Opened
    Aug 17, 2023, 3:44 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 17, 2023, 3:46 AM UTC

    Issue resolved on monitor recovery.

August 16, 2023

Site Unreachable

Outage

Opened: Aug 16, 2023, 10:23 PM UTC

Duration: 1m 38s

Affected services:Office 365 Email

  • Opened
    Aug 16, 2023, 10:23 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 16, 2023, 10:25 PM UTC

    Issue resolved on monitor recovery.

August 9, 2023

Site Unreachable

Outage

Opened: Aug 9, 2023, 7:59 PM UTC

Duration: 7m 37s

Affected services:Suralink

  • Opened
    Aug 9, 2023, 7:59 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 9, 2023, 8:01 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Aug 9, 2023, 8:06 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Aug 9, 2023, 8:12 PM UTC

    Issue resolved on monitor recovery.

August 7, 2023

Site Unreachable

Outage

Opened: Aug 7, 2023, 4:16 PM UTC

Duration: 1m 54s

Affected services:Suralink

  • Opened
    Aug 7, 2023, 4:16 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 7, 2023, 4:18 PM UTC

    Issue resolved on monitor recovery.

August 3, 2023

Hotel Software Down

Outage

Opened: Aug 3, 2023, 12:39 PM UTC

Duration: 4h 3m 12s

  • Investigating
    Aug 3, 2023, 12:39 PM UTC

    We are currently aware that hotel.grfcpa.com (agilquest) is not logging staff in. We have opened a support case with the vendor.

  • Resolved
    Aug 3, 2023, 4:42 PM UTC

    The vendor has addressed the issue on their side. You should be able to log into the hoteling software now.

July 11, 2023

Mimecast Catching External Emails

Degraded Performance

Opened: Jul 11, 2023, 1:39 PM UTC

Duration: 24h 26m 26s

  • Identified
    Jul 11, 2023, 1:39 PM UTC

    Mimecast is aware of the issue with external emails being caught in the spam filter.

  • Resolved
    Jul 12, 2023, 2:05 PM UTC
  • Resolved
    Jul 12, 2023, 2:05 PM UTC

    The issue has been resolved. All email flow is back to normal.

July 6, 2023

Site Unreachable

Outage

Opened: Jul 6, 2023, 9:36 PM UTC

Duration: 2m 25s

Affected services:Suralink

  • Opened
    Jul 6, 2023, 9:36 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 6, 2023, 9:38 PM UTC

    Issue resolved on monitor recovery.

June 26, 2023

CaseWare License Issue

Maintenance

Posted: Jun 26, 2023, 12:29 PM UTC

Affected services:Caseware

  • Opened
    Jun 26, 2023, 12:27 PM UTC

    We are working to resolve the CaseWare licensing issue. Click "Continue" and CaseWare should work normally.

  • Identified
    Jun 26, 2023, 12:33 PM UTC
  • Resolved
    Jun 26, 2023, 3:34 PM UTC

June 24, 2023

Site Unreachable

Outage

Opened: Jun 24, 2023, 8:36 PM UTC

Duration: 6m 8s

Affected services:Citrix

  • Opened
    Jun 24, 2023, 8:36 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 24, 2023, 8:42 PM UTC

    Issue resolved on monitor recovery.

June 23, 2023

Site Unreachable

Outage

Opened: Jun 23, 2023, 2:44 PM UTC

Duration: 28s

Affected services:Citrix

  • Opened
    Jun 23, 2023, 2:44 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 23, 2023, 2:45 PM UTC

    Issue resolved on monitor recovery.

June 8, 2023

Site Unreachable

Outage

Opened: Jun 8, 2023, 4:16 PM UTC

Duration: 2m 10s

Affected services:Office 365 Email

  • Opened
    Jun 8, 2023, 4:16 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 8, 2023, 4:19 PM UTC

    Issue resolved on monitor recovery.

June 2, 2023

Site Unreachable

Outage

Opened: Jun 2, 2023, 10:55 AM UTC

Duration: 2m 37s

Affected services:Caseware

  • Opened
    Jun 2, 2023, 10:55 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 2, 2023, 10:57 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Jun 2, 2023, 9:33 AM UTC

Duration: 1m 51s

Affected services:CCH Axcess

  • Opened
    Jun 2, 2023, 9:33 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 2, 2023, 9:35 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Jun 2, 2023, 8:52 AM UTC

Duration: 1m 22s

Affected services:Caseware

  • Opened
    Jun 2, 2023, 8:52 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 2, 2023, 8:53 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Jun 2, 2023, 8:40 AM UTC

Duration: 4m 17s

Affected services:Bethesda Office Internet

  • Opened
    Jun 2, 2023, 8:40 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 2, 2023, 8:41 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jun 2, 2023, 9:35 AM UTC

    Incident re-opened on monitor failure.

  • Resolved
    Jun 2, 2023, 9:38 AM UTC

    Issue resolved on monitor recovery.

May 24, 2023

Site Unreachable

Outage

Opened: May 24, 2023, 8:56 AM UTC

Duration: 1m 24s

Affected services:Caseware

  • Opened
    May 24, 2023, 8:56 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 24, 2023, 8:57 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: May 24, 2023, 8:56 AM UTC

Duration: 25s

Affected services:Bethesda Office Internet

  • Opened
    May 24, 2023, 8:56 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 24, 2023, 8:56 AM UTC

    Issue resolved on monitor recovery.

May 20, 2023

Site Unreachable

Outage

Opened: May 20, 2023, 3:20 AM UTC

Duration: 3m 38s

Affected services:Suralink

  • Opened
    May 20, 2023, 3:20 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 20, 2023, 3:23 AM UTC

    Issue resolved on monitor recovery.

May 18, 2023

Site Unreachable

Outage

Opened: May 18, 2023, 2:50 AM UTC

Duration: 1m 40s

Affected services:Office 365 Email

  • Opened
    May 18, 2023, 2:50 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 18, 2023, 2:52 AM UTC

    Issue resolved on monitor recovery.

May 11, 2023

Site Unreachable

Outage

Opened: May 11, 2023, 1:41 PM UTC

Duration: 33m 6s

Affected services:STAR

  • Opened
    May 11, 2023, 1:41 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 11, 2023, 2:14 PM UTC

    Issue resolved on monitor recovery.

May 4, 2023

Site Unreachable

Outage

Opened: May 4, 2023, 6:21 PM UTC

Duration: 2m 6s

Affected services:Sharefile

  • Opened
    May 4, 2023, 6:21 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 4, 2023, 6:23 PM UTC

    Issue resolved on monitor recovery.

May 3, 2023

Site Unreachable

Outage

Opened: May 3, 2023, 10:20 AM UTC

Duration: 1m 24s

Affected services:Bethesda Office Internet

  • Opened
    May 3, 2023, 10:20 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 3, 2023, 10:21 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: May 3, 2023, 12:58 AM UTC

Duration: 18m 36s

Affected services:Sharefile

  • Opened
    May 3, 2023, 12:58 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 3, 2023, 1:16 AM UTC

    Issue resolved on monitor recovery.

May 2, 2023

Site Unreachable

Outage

Opened: May 2, 2023, 3:41 PM UTC

Duration: 23m

Affected services:Sharefile

  • Opened
    May 2, 2023, 3:41 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 2, 2023, 4:04 PM UTC

    Issue resolved on monitor recovery.

April 18, 2023

Site Unreachable

Outage

Opened: Apr 18, 2023, 9:05 AM UTC

Duration: 3m 22s

Affected services:STAR

  • Opened
    Apr 18, 2023, 9:05 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 18, 2023, 9:08 AM UTC

    Issue resolved on monitor recovery.

March 17, 2023

Site Unreachable

Outage

Opened: Mar 17, 2023, 11:46 PM UTC

Duration: 2m 20s

Affected services:CCH Axcess

  • Opened
    Mar 17, 2023, 11:46 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 17, 2023, 11:49 PM UTC

    Issue resolved on monitor recovery.

March 13, 2023

Site Unreachable

Outage

Opened: Mar 13, 2023, 2:12 PM UTC

Duration: 6m 9s

Affected services:Sharefile

  • Opened
    Mar 13, 2023, 2:12 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 13, 2023, 2:14 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Mar 13, 2023, 2:29 PM UTC

    Incident re-opened on monitor failure.

  • Resolved
    Mar 13, 2023, 2:33 PM UTC

    Issue resolved on monitor recovery.

March 12, 2023

Site Unreachable

Outage

Opened: Mar 12, 2023, 3:19 AM UTC

Duration: 9m 49s

Affected services:Suralink

  • Opened
    Mar 12, 2023, 3:19 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 12, 2023, 3:24 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Mar 12, 2023, 3:48 AM UTC

    Incident re-opened on monitor failure.

  • Resolved
    Mar 12, 2023, 3:52 AM UTC

    Issue resolved on monitor recovery.

February 27, 2023

Site Unreachable

Outage

Opened: Feb 27, 2023, 7:00 PM UTC

Duration: 1m 51s

Affected services:Sharefile

  • Opened
    Feb 27, 2023, 7:00 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 27, 2023, 7:02 PM UTC

    Issue resolved on monitor recovery.

February 23, 2023

Site Unreachable

Outage

Opened: Feb 23, 2023, 11:02 PM UTC

Duration: 2m 23s

Affected services:Suralink

  • Opened
    Feb 23, 2023, 11:02 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 23, 2023, 11:04 PM UTC

    Issue resolved on monitor recovery.

January 10, 2023

Office Internet Down

Degraded Performance

Opened: Jan 10, 2023, 6:40 PM UTC

Duration: 43m 20s

  • Investigating
    Jan 10, 2023, 6:39 PM UTC

    The office internet is down and not responding.

  • Monitoring
    Jan 10, 2023, 6:45 PM UTC
  • Resolved
    Jan 10, 2023, 7:23 PM UTC

Prostaff Outage

Outage

Opened: Jan 10, 2023, 5:35 PM UTC

Duration: 59m 6s

  • Investigating
    Jan 10, 2023, 5:34 PM UTC
  • Investigating
    Jan 10, 2023, 5:41 PM UTC

    Working with vendor to determine root cause.

  • Resolved
    Jan 10, 2023, 6:34 PM UTC

Office Internet Down

Degraded Performance

Opened: Jan 10, 2023, 5:17 PM UTC

Duration: 16m 13s

  • Opened
    Jan 10, 2023, 5:16 PM UTC
  • Investigating
    Jan 10, 2023, 5:27 PM UTC
  • Resolved
    Jan 10, 2023, 5:34 PM UTC