Live Status\Incident History

September 19, 2024

Site Unreachable

Outage

Opened: Sep 19, 2024, 7:42 PM UTC

Duration: 1m 43s

Affected services:Office 365 Email

  • Opened
    Sep 19, 2024, 7:42 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 19, 2024, 7:43 PM UTC

    Issue resolved on monitor recovery.

September 16, 2024

Site Unreachable

Outage

Opened: Sep 16, 2024, 7:44 PM UTC

Duration: 2m 20s

Affected services:Office 365 Email

  • Opened
    Sep 16, 2024, 7:44 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 16, 2024, 7:46 PM UTC

    Issue resolved on monitor recovery.

September 14, 2024

Site Unreachable

Outage

Opened: Sep 14, 2024, 12:19 AM UTC

Duration: 1m 50s

Affected services:Office 365 Email

  • Opened
    Sep 14, 2024, 12:19 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 14, 2024, 12:21 AM UTC

    Issue resolved on monitor recovery.

September 13, 2024

Site Unreachable

Outage

Opened: Sep 13, 2024, 1:03 PM UTC

Duration: 5m 54s

Affected services:Bethesda Office Internet

  • Opened
    Sep 13, 2024, 1:03 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 13, 2024, 1:09 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Sep 13, 2024, 1:03 PM UTC

Duration: 6m 1s

Affected services:CCH Axcess

  • Opened
    Sep 13, 2024, 1:03 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 13, 2024, 1:09 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Sep 13, 2024, 1:01 PM UTC

Duration: 7m 52s

Affected services:Caseware

  • Opened
    Sep 13, 2024, 1:01 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 13, 2024, 1:09 PM UTC

    Issue resolved on monitor recovery.

September 4, 2024

Site Unreachable

Outage

Opened: Sep 4, 2024, 5:52 PM UTC

Duration: 35m 58s

Affected services:Suralink

  • Opened
    Sep 4, 2024, 5:52 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 4, 2024, 6:28 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Sep 4, 2024, 3:52 PM UTC

Duration: 1m 47s

Affected services:Suralink

  • Opened
    Sep 4, 2024, 3:52 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 4, 2024, 3:54 PM UTC

    Issue resolved on monitor recovery.

September 1, 2024

Site Unreachable

Outage

Opened: Sep 1, 2024, 4:20 AM UTC

Duration: 2m 57s

Affected services:Office 365 Email

  • Opened
    Sep 1, 2024, 4:20 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 1, 2024, 4:23 AM UTC

    Issue resolved on monitor recovery.

August 30, 2024

Site Unreachable

Outage

Opened: Aug 30, 2024, 3:16 AM UTC

Duration: 2m 44s

Affected services:Microsoft Teams

  • Opened
    Aug 30, 2024, 3:16 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 30, 2024, 3:18 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Aug 30, 2024, 3:14 AM UTC

Duration: 7m 17s

Affected services:Office 365 Email

  • Opened
    Aug 30, 2024, 3:14 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 30, 2024, 3:21 AM UTC

    Issue resolved on monitor recovery.

August 25, 2024

Site Unreachable

Outage

Opened: Aug 25, 2024, 5:25 PM UTC

Duration: 5m 43s

Affected services:Caseware

  • Opened
    Aug 25, 2024, 5:25 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 25, 2024, 5:31 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Aug 25, 2024, 5:24 PM UTC

Duration: 8m 19s

Affected services:Bethesda Office Internet

  • Opened
    Aug 25, 2024, 5:24 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 25, 2024, 5:32 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Aug 25, 2024, 5:22 PM UTC

Duration: 8m 23s

Affected services:CCH Axcess

  • Opened
    Aug 25, 2024, 5:22 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 25, 2024, 5:31 PM UTC

    Issue resolved on monitor recovery.

August 21, 2024

Site Unreachable

Outage

Opened: Aug 21, 2024, 3:08 AM UTC

Duration: 2m 38s

Affected services:Suralink

  • Opened
    Aug 21, 2024, 3:08 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 21, 2024, 3:11 AM UTC

    Issue resolved on monitor recovery.

August 19, 2024

Site Unreachable

Outage

Opened: Aug 19, 2024, 4:28 PM UTC

Duration: 1m 18s

Affected services:Suralink

  • Opened
    Aug 19, 2024, 4:28 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 19, 2024, 4:30 PM UTC

    Issue resolved on monitor recovery.

August 10, 2024

Site Unreachable

Outage

Opened: Aug 10, 2024, 1:17 PM UTC

Duration: 1m 58s

Affected services:Office 365 Email

  • Opened
    Aug 10, 2024, 1:17 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 10, 2024, 1:19 PM UTC

    Issue resolved on monitor recovery.

July 29, 2024

Site Unreachable

Outage

Opened: Jul 29, 2024, 2:19 PM UTC

Duration: 30m 3s

Affected services:Suralink

  • Opened
    Jul 29, 2024, 2:19 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 29, 2024, 2:29 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jul 29, 2024, 2:45 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jul 29, 2024, 3:06 PM UTC

    Issue resolved on monitor recovery.

July 25, 2024

Site Unreachable

Outage

Opened: Jul 25, 2024, 10:57 PM UTC

Duration: 1m 42s

Affected services:Office 365 Email

  • Opened
    Jul 25, 2024, 10:57 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 25, 2024, 10:58 PM UTC

    Issue resolved on monitor recovery.

July 22, 2024

Site Unreachable

Outage

Opened: Jul 22, 2024, 4:19 PM UTC

Duration: 2m 49s

Affected services:Office 365 Email

  • Opened
    Jul 22, 2024, 4:19 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 22, 2024, 4:22 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Jul 22, 2024, 3:34 PM UTC

Duration: 1m 12s

Affected services:Suralink

  • Opened
    Jul 22, 2024, 3:34 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 22, 2024, 3:35 PM UTC

    Issue resolved on monitor recovery.

July 18, 2024

Site Unreachable

Outage

Opened: Jul 18, 2024, 11:32 AM UTC

Duration: 25m 1s

Affected services:Suralink

  • Opened
    Jul 18, 2024, 11:32 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 18, 2024, 11:57 AM UTC

    Issue resolved on monitor recovery.

July 11, 2024

Site Unreachable

Outage

Opened: Jul 11, 2024, 11:18 AM UTC

Duration: 1m 50s

Affected services:Microsoft Teams

  • Opened
    Jul 11, 2024, 11:18 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 11, 2024, 11:20 AM UTC

    Issue resolved on monitor recovery.

July 5, 2024

Site Unreachable

Outage

Opened: Jul 5, 2024, 4:19 PM UTC

Duration: 16m 12s

Affected services:Suralink

  • Opened
    Jul 5, 2024, 4:19 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 5, 2024, 4:35 PM UTC

    Issue resolved on monitor recovery.

July 3, 2024

Site Unreachable

Outage

Opened: Jul 3, 2024, 11:33 PM UTC

Duration: 1m 48s

Affected services:Sharefile

  • Opened
    Jul 3, 2024, 11:33 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 3, 2024, 11:34 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Jul 3, 2024, 10:36 AM UTC

Duration: 1m 42s

Affected services:Office 365 Email

  • Opened
    Jul 3, 2024, 10:36 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 3, 2024, 10:38 AM UTC

    Issue resolved on monitor recovery.

July 1, 2024

Site Unreachable

Outage

Opened: Jul 1, 2024, 11:40 PM UTC

Duration: 1m 40s

Affected services:Office 365 Email

  • Opened
    Jul 1, 2024, 11:40 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 1, 2024, 11:41 PM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed

Outage

Opened: Jul 1, 2024, 3:45 PM UTC

Duration: 1m 53s

Affected services:Citrix

  • Opened
    Jul 1, 2024, 3:45 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 1, 2024, 3:47 PM UTC

    Issue resolved on monitor recovery.

June 29, 2024

Site Unreachable

Outage

Opened: Jun 29, 2024, 12:18 PM UTC

Duration: 19m 10s

Affected services:Suralink

  • Opened
    Jun 29, 2024, 12:18 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 29, 2024, 12:37 PM UTC

    Issue resolved on monitor recovery.

June 27, 2024

Site Unreachable

Outage

Opened: Jun 27, 2024, 3:08 AM UTC

Duration: 20m 37s

Affected services:Suralink

  • Opened
    Jun 27, 2024, 3:08 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 27, 2024, 3:28 AM UTC

    Issue resolved on monitor recovery.

June 24, 2024

Site Unreachable

Outage

Opened: Jun 24, 2024, 5:18 PM UTC

Duration: 21m 31s

Affected services:Suralink

  • Opened
    Jun 24, 2024, 5:18 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 24, 2024, 5:39 PM UTC

    Issue resolved on monitor recovery.

June 9, 2024

Site Unreachable

Outage

Opened: Jun 9, 2024, 5:55 AM UTC

Duration: 5m 13s

Affected services:Suralink

  • Opened
    Jun 9, 2024, 5:55 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 9, 2024, 5:57 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jun 9, 2024, 6:24 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jun 9, 2024, 6:27 AM UTC

    Issue resolved on monitor recovery.

June 6, 2024

Healthcheck Assertion Failed

Outage

Opened: Jun 6, 2024, 2:45 PM UTC

Duration: 2m 20s

Affected services:Citrix

  • Opened
    Jun 6, 2024, 2:45 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 6, 2024, 2:47 PM UTC

    Issue resolved on monitor recovery.

June 5, 2024

Healthcheck Assertion Failed

Outage

Opened: Jun 5, 2024, 6:15 AM UTC

Duration: 2m 19s

Affected services:Citrix

  • Opened
    Jun 5, 2024, 6:15 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 5, 2024, 6:17 AM UTC

    Issue resolved on monitor recovery.

June 4, 2024

Healthcheck Assertion Failed

Outage

Opened: Jun 4, 2024, 12:15 PM UTC

Duration: 2m 10s

Affected services:Citrix

  • Opened
    Jun 4, 2024, 12:15 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 4, 2024, 12:17 PM UTC

    Issue resolved on monitor recovery.

June 3, 2024

Site Unreachable

Outage

Opened: Jun 3, 2024, 7:52 PM UTC

Duration: 1m 3s

Affected services:Office 365 Email

  • Opened
    Jun 3, 2024, 7:52 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 3, 2024, 7:54 PM UTC

    Issue resolved on monitor recovery.

Caseware errors

Degraded Performance

Opened: Jun 3, 2024, 2:19 PM UTC

Duration: 23h 48m 25s

Affected services:Caseware

  • Opened
    Jun 3, 2024, 2:19 PM UTC

    We are actively investigating error messages with caseware.

  • Unresolved
    Jun 3, 2024, 8:08 PM UTC

    We are still investigating the errors.

  • Resolved
    Jun 4, 2024, 2:07 PM UTC

May 30, 2024

Site Unreachable

Outage

Opened: May 30, 2024, 7:05 PM UTC

Duration: 16m 51s

Affected services:Suralink

  • Opened
    May 30, 2024, 7:05 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 30, 2024, 7:22 PM UTC

    Issue resolved on monitor recovery.

May 28, 2024

Site Unreachable

Outage

Opened: May 28, 2024, 5:28 PM UTC

Duration: 1m 33s

Affected services:Office 365 Email

  • Opened
    May 28, 2024, 5:28 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 28, 2024, 5:29 PM UTC

    Issue resolved on monitor recovery.

May 25, 2024

Site Unreachable

Outage

Opened: May 25, 2024, 6:37 AM UTC

Duration: 2m 6s

Affected services:Office 365 Email

  • Opened
    May 25, 2024, 6:37 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 25, 2024, 6:39 AM UTC

    Issue resolved on monitor recovery.

May 20, 2024

Site Unreachable

Outage

Opened: May 20, 2024, 1:56 PM UTC

Duration: 7m

Affected services:Suralink

  • Opened
    May 20, 2024, 1:56 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 20, 2024, 1:59 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    May 20, 2024, 2:08 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    May 20, 2024, 2:12 PM UTC

    Issue resolved on monitor recovery.

May 17, 2024

Site Unreachable

Outage

Opened: May 17, 2024, 5:47 PM UTC

Duration: 4m 52s

Affected services:Suralink

  • Opened
    May 17, 2024, 5:47 PM UTC

    Issue opened on monitor failure.

  • Resolved
    May 17, 2024, 5:48 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    May 17, 2024, 5:55 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    May 17, 2024, 6:00 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: May 17, 2024, 5:45 AM UTC

Duration: 1m 36s

Affected services:Suralink

  • Opened
    May 17, 2024, 5:45 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 17, 2024, 5:47 AM UTC

    Issue resolved on monitor recovery.

May 10, 2024

Site Unreachable

Outage

Opened: May 10, 2024, 12:43 AM UTC

Duration: 13m 40s

Affected services:Sharefile

  • Opened
    May 10, 2024, 12:43 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 10, 2024, 12:52 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    May 10, 2024, 12:57 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    May 10, 2024, 1:02 AM UTC

    Issue resolved on monitor recovery.

May 7, 2024

Citrix is Down

Minor Outage

Opened: May 7, 2024, 1:39 PM UTC

Duration: 1h 46m 2s

Affected services:Citrix

  • Investigating
    May 7, 2024, 1:39 PM UTC
  • Resolved
    May 7, 2024, 3:26 PM UTC

    Citrix is Back Online

  • Resolved
    May 7, 2024, 3:27 PM UTC

April 30, 2024

Site Unreachable

Outage

Opened: Apr 30, 2024, 1:29 AM UTC

Duration: 35m 22s

Affected services:CCH Axcess

  • Opened
    Apr 30, 2024, 1:29 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 30, 2024, 1:55 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Apr 30, 2024, 2:25 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Apr 30, 2024, 2:35 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Apr 30, 2024, 1:29 AM UTC

Duration: 39m 20s

Affected services:Bethesda Office Internet

  • Opened
    Apr 30, 2024, 1:29 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 30, 2024, 1:54 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Apr 30, 2024, 2:22 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Apr 30, 2024, 2:36 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Apr 30, 2024, 1:28 AM UTC

Duration: 39m 4s

Affected services:Caseware

  • Opened
    Apr 30, 2024, 1:28 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 30, 2024, 1:54 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Apr 30, 2024, 2:23 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Apr 30, 2024, 2:36 AM UTC

    Issue resolved on monitor recovery.

April 23, 2024

Site Unreachable

Outage

Opened: Apr 23, 2024, 7:55 PM UTC

Duration: 15m 26s

Affected services:Sharefile

  • Opened
    Apr 23, 2024, 7:55 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 23, 2024, 8:02 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Apr 23, 2024, 8:07 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Apr 23, 2024, 8:15 PM UTC

    Issue resolved on monitor recovery.

April 21, 2024

Site Unreachable

Outage

Opened: Apr 21, 2024, 5:14 AM UTC

Duration: 3m 15s

Affected services:Suralink

  • Opened
    Apr 21, 2024, 5:14 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 21, 2024, 5:18 AM UTC

    Issue resolved on monitor recovery.

April 18, 2024

Site Unreachable

Outage

Opened: Apr 18, 2024, 2:23 AM UTC

Duration: 1m 38s

Affected services:Office 365 Email

  • Opened
    Apr 18, 2024, 2:23 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 18, 2024, 2:25 AM UTC

    Issue resolved on monitor recovery.

April 16, 2024

Site Unreachable

Outage

Opened: Apr 16, 2024, 6:54 PM UTC

Duration: 2m 20s

Affected services:Office 365 Email

  • Opened
    Apr 16, 2024, 6:54 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 16, 2024, 6:56 PM UTC

    Issue resolved on monitor recovery.

April 14, 2024

Site Unreachable

Outage

Opened: Apr 14, 2024, 4:07 AM UTC

Duration: 5m 51s

Affected services:Microsoft Teams

  • Opened
    Apr 14, 2024, 4:07 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 14, 2024, 4:13 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Apr 14, 2024, 4:07 AM UTC

Duration: 5m 55s

Affected services:Office 365 Email

  • Opened
    Apr 14, 2024, 4:07 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 14, 2024, 4:13 AM UTC

    Issue resolved on monitor recovery.

April 13, 2024

Site Unreachable

Outage

Opened: Apr 13, 2024, 7:33 AM UTC

Duration: 1m 43s

Affected services:Microsoft Teams

  • Opened
    Apr 13, 2024, 7:33 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 13, 2024, 7:35 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Apr 13, 2024, 7:31 AM UTC

Duration: 3m 42s

Affected services:Office 365 Email

  • Opened
    Apr 13, 2024, 7:31 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 13, 2024, 7:35 AM UTC

    Issue resolved on monitor recovery.

April 12, 2024

Healthcheck Assertion Failed

Outage

Opened: Apr 12, 2024, 7:45 AM UTC

Duration: 1m 32s

Affected services:Citrix

  • Opened
    Apr 12, 2024, 7:45 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 12, 2024, 7:46 AM UTC

    Issue resolved on monitor recovery.

April 10, 2024

Site Unreachable

Outage

Opened: Apr 10, 2024, 1:15 AM UTC

Duration: 2m 8s

Affected services:Citrix

  • Opened
    Apr 10, 2024, 1:15 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 10, 2024, 1:17 AM UTC

    Issue resolved on monitor recovery.

March 6, 2024

Site Unreachable

Outage

Opened: Mar 6, 2024, 7:19 AM UTC

Duration: 1m 38s

Affected services:Office 365 Email

  • Opened
    Mar 6, 2024, 7:19 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 6, 2024, 7:21 AM UTC

    Issue resolved on monitor recovery.

February 28, 2024

CaseWare Cloud Service Degraded Performance for Users in US

Degraded Performance

Opened: Feb 28, 2024, 5:57 PM UTC

Duration: 2h 51m 41s

Affected services:Caseware

  • Opened
    Feb 28, 2024, 5:57 PM UTC

    Investigating - We are currently experiencing a service disruption of our Caseware Cloud Service in the US region. We are working to identify the root cause and determine the necessary corrective actions. Until we are able to resolve this issue users might experience slow performance while working within Caseware Cloud. An update will be provided within the hour. Feb 28, 2024 - 17:25 UTC

  • Identified
    Feb 28, 2024, 5:59 PM UTC
  • Investigating
    Feb 28, 2024, 5:59 PM UTC
  • Resolved
    Feb 28, 2024, 8:49 PM UTC

February 27, 2024

Site Unreachable

Outage

Opened: Feb 27, 2024, 10:35 PM UTC

Duration: 1m 43s

Affected services:Citrix

  • Opened
    Feb 27, 2024, 10:35 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 27, 2024, 10:37 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Feb 27, 2024, 8:10 PM UTC

Duration: 1m 40s

Affected services:Office 365 Email

  • Opened
    Feb 27, 2024, 8:10 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 27, 2024, 8:11 PM UTC

    Issue resolved on monitor recovery.

February 23, 2024

Site Unreachable

Outage

Opened: Feb 23, 2024, 7:18 AM UTC

Duration: 3h 38m 46s

  • Opened
    Feb 23, 2024, 7:18 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 23, 2024, 10:56 AM UTC

    Issue resolved on monitor recovery.

February 17, 2024

Site Unreachable

Outage

Opened: Feb 17, 2024, 4:41 AM UTC

Duration: 36m 27s

Affected services:Suralink

  • Opened
    Feb 17, 2024, 4:41 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 17, 2024, 4:46 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Feb 17, 2024, 4:53 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Feb 17, 2024, 5:25 AM UTC

    Issue resolved on monitor recovery.

February 8, 2024

Site Unreachable

Outage

Opened: Feb 8, 2024, 8:26 PM UTC

Duration: 1m 42s

Affected services:Mimecast

  • Opened
    Feb 8, 2024, 8:26 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 8, 2024, 8:28 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Feb 8, 2024, 4:06 AM UTC

Duration: 7m 30s

Affected services:Suralink

  • Opened
    Feb 8, 2024, 4:06 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 8, 2024, 4:10 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Feb 8, 2024, 4:14 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Feb 8, 2024, 4:18 AM UTC

    Issue resolved on monitor recovery.

February 7, 2024

Login Issues & Slow Response Time - US Region

Minor Outage

Opened: Feb 7, 2024, 7:49 PM UTC

Duration: 122h 7m 57s

Affected services:Suralink

  • Identified
    Feb 7, 2024, 7:49 PM UTC

    Identified - We are experiencing login issues and slow response times within the Suralink web application that is affecting the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information. Feb 07, 2024 - 12:24 MST

  • Monitoring
    Feb 7, 2024, 8:03 PM UTC

    Monitoring - A fix has been implemented and we are monitoring the results. Feb 07, 2024 - 13:00 MST

  • Resolved
    Feb 12, 2024, 9:56 PM UTC

Site Unreachable

Outage

Opened: Feb 7, 2024, 7:07 PM UTC

Duration: 12m 30s

Affected services:Suralink

  • Opened
    Feb 7, 2024, 7:07 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Feb 7, 2024, 7:09 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Feb 7, 2024, 7:13 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Feb 7, 2024, 7:23 PM UTC

    Issue resolved on monitor recovery.

January 21, 2024

Site Unreachable

Outage

Opened: Jan 21, 2024, 2:55 AM UTC

Duration: 50m 54s

Affected services:Suralink

  • Opened
    Jan 21, 2024, 2:55 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 21, 2024, 2:58 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jan 21, 2024, 3:41 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jan 21, 2024, 3:46 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jan 21, 2024, 3:53 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jan 21, 2024, 4:00 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jan 21, 2024, 4:04 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jan 21, 2024, 4:31 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jan 21, 2024, 4:55 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jan 21, 2024, 5:01 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jan 21, 2024, 5:09 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jan 21, 2024, 5:14 AM UTC

    Issue resolved on monitor recovery.

January 18, 2024

Site Unreachable

Outage

Opened: Jan 18, 2024, 1:15 AM UTC

Duration: 16h 19m 19s

Affected services:Prostaff

  • Opened
    Jan 18, 2024, 1:15 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 18, 2024, 5:35 PM UTC

    Issue resolved on monitor recovery.

January 12, 2024

Site Unreachable

Outage

Opened: Jan 12, 2024, 11:39 PM UTC

Duration: 2m 21s

Affected services:Citrix

  • Opened
    Jan 12, 2024, 11:39 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 12, 2024, 11:41 PM UTC

    Issue resolved on monitor recovery.

January 6, 2024

Site Unreachable

Outage

Opened: Jan 6, 2024, 8:22 AM UTC

Duration: 2m 17s

Affected services:Suralink

  • Opened
    Jan 6, 2024, 8:22 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 6, 2024, 8:24 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Jan 6, 2024, 5:44 AM UTC

Duration: 4m 33s

Affected services:Suralink

  • Opened
    Jan 6, 2024, 5:44 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jan 6, 2024, 5:49 AM UTC

    Issue resolved on monitor recovery.

December 15, 2023

Site Unreachable

Outage

Opened: Dec 15, 2023, 10:52 AM UTC

Duration: 14m 36s

Affected services:Citrix

  • Opened
    Dec 15, 2023, 10:52 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Dec 15, 2023, 10:55 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Dec 15, 2023, 10:58 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Dec 15, 2023, 11:00 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Dec 15, 2023, 11:09 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Dec 15, 2023, 11:12 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Dec 15, 2023, 11:22 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Dec 15, 2023, 11:30 AM UTC

    Issue resolved on monitor recovery.

December 14, 2023

Site Unreachable

Outage

Opened: Dec 14, 2023, 5:05 AM UTC

Duration: 14m 26s

Affected services:Suralink

  • Opened
    Dec 14, 2023, 5:05 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Dec 14, 2023, 5:19 AM UTC

    Issue resolved on monitor recovery.

December 9, 2023

Site Unreachable

Outage

Opened: Dec 9, 2023, 2:02 AM UTC

Duration: 10h 33m 22s

Affected services:Prostaff

  • Opened
    Dec 9, 2023, 2:02 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Dec 9, 2023, 12:36 PM UTC

    Issue resolved on monitor recovery.

November 30, 2023

Citrix Virtual Desktops

Outage

Opened: Nov 30, 2023, 4:52 PM UTC

Duration: 50m 55s

Affected services:Citrix

  • Investigating
    Nov 30, 2023, 4:52 PM UTC

    The IT Department is aware of the issues with Citrix, this is an issue out at the vendor affecting a large portion of companies that use Citrix. If you are in Citrix, stay in, if you are out of Citrix, please allow us time to work with the vendor on an ETA for service restoration. We will update status.grfcpa.com with updates as they come in.

  • Resolved
    Nov 30, 2023, 5:43 PM UTC

    If you were having issues connecting to Citrix earlier, please reboot your local GRF Laptop that you were using and try to log in again. The services should be restored, if you continue to experience issues, please email ITHelp@grfcpa.com.

November 22, 2023

Site Unreachable

Outage

Opened: Nov 22, 2023, 8:11 PM UTC

Duration: 2m 34s

Affected services:Citrix

  • Opened
    Nov 22, 2023, 8:11 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Nov 22, 2023, 8:14 PM UTC

    Issue resolved on monitor recovery.

November 2, 2023

Site Unreachable

Outage

Opened: Nov 2, 2023, 2:34 PM UTC

Duration: 5m 52s

Affected services:Sharefile

  • Opened
    Nov 2, 2023, 2:34 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Nov 2, 2023, 2:40 PM UTC

    Issue resolved on monitor recovery.

October 30, 2023

Healthcheck Assertion Failed

Outage

Opened: Oct 30, 2023, 3:02 PM UTC

Duration: 1m 54s

Affected services:Citrix

  • Opened
    Oct 30, 2023, 3:02 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 30, 2023, 3:04 PM UTC

    Issue resolved on monitor recovery.

October 27, 2023

Site Unreachable

Outage

Opened: Oct 27, 2023, 4:53 PM UTC

Duration: 19m 25s

Affected services:Suralink

  • Opened
    Oct 27, 2023, 4:53 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 27, 2023, 5:13 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Oct 27, 2023, 1:44 PM UTC

Duration: 3m 11s

Affected services:Sharefile

  • Opened
    Oct 27, 2023, 1:44 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 27, 2023, 1:47 PM UTC

    Issue resolved on monitor recovery.

October 26, 2023

Site Unreachable

Outage

Opened: Oct 26, 2023, 4:32 PM UTC

Duration: 19m 3s

Affected services:Suralink

  • Opened
    Oct 26, 2023, 4:32 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 26, 2023, 4:51 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Oct 26, 2023, 12:32 PM UTC

Duration: 3m 28s

Affected services:Sharefile

  • Opened
    Oct 26, 2023, 12:32 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 26, 2023, 12:35 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Oct 26, 2023, 12:12 AM UTC

Duration: 3m 38s

Affected services:Suralink

  • Opened
    Oct 26, 2023, 12:12 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 26, 2023, 12:16 AM UTC

    Issue resolved on monitor recovery.

October 25, 2023

Site Unreachable

Outage

Opened: Oct 25, 2023, 4:17 PM UTC

Duration: 14m 59s

Affected services:Suralink

  • Opened
    Oct 25, 2023, 4:17 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 25, 2023, 4:32 PM UTC

    Issue resolved on monitor recovery.

October 24, 2023

Site Unreachable

Outage

Opened: Oct 24, 2023, 10:57 PM UTC

Duration: 7m 7s

Affected services:Suralink

  • Opened
    Oct 24, 2023, 10:57 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 24, 2023, 10:59 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Oct 24, 2023, 11:04 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Oct 24, 2023, 11:10 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Oct 24, 2023, 9:38 PM UTC

Duration: 36s

Affected services:Suralink

  • Opened
    Oct 24, 2023, 9:38 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 24, 2023, 9:39 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Oct 24, 2023, 7:15 PM UTC

Duration: 32m 14s

Affected services:Suralink

  • Opened
    Oct 24, 2023, 7:15 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 24, 2023, 7:17 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Oct 24, 2023, 7:23 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Oct 24, 2023, 7:53 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Oct 24, 2023, 4:04 PM UTC

Duration: 3m 54s

Affected services:Suralink

  • Opened
    Oct 24, 2023, 4:04 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 24, 2023, 4:08 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Oct 24, 2023, 1:25 PM UTC

Duration: 14m 45s

Affected services:Suralink

  • Opened
    Oct 24, 2023, 1:25 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 24, 2023, 1:27 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Oct 24, 2023, 1:31 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Oct 24, 2023, 1:44 PM UTC

    Issue resolved on monitor recovery.

October 23, 2023

Site Unreachable

Outage

Opened: Oct 23, 2023, 9:09 PM UTC

Duration: 5m 53s

Affected services:Suralink

  • Opened
    Oct 23, 2023, 9:09 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 23, 2023, 9:15 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Oct 23, 2023, 6:37 PM UTC

Duration: 28m 39s

Affected services:Suralink

  • Opened
    Oct 23, 2023, 6:37 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 23, 2023, 6:39 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Oct 23, 2023, 6:42 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Oct 23, 2023, 7:09 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Oct 23, 2023, 2:59 PM UTC

Duration: 1h 1m 13s

Affected services:Suralink

  • Opened
    Oct 23, 2023, 2:59 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 23, 2023, 3:01 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Oct 23, 2023, 3:05 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Oct 23, 2023, 3:12 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Oct 23, 2023, 3:15 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Oct 23, 2023, 3:19 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Oct 23, 2023, 3:29 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Oct 23, 2023, 3:50 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Oct 23, 2023, 3:59 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Oct 23, 2023, 4:08 PM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Oct 23, 2023, 4:12 PM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Oct 23, 2023, 4:29 PM UTC

    Issue resolved on monitor recovery.

October 21, 2023

Site Unreachable

Outage

Opened: Oct 21, 2023, 2:59 PM UTC

Duration: 3m 42s

Affected services:Sharefile

  • Opened
    Oct 21, 2023, 2:59 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 21, 2023, 3:03 PM UTC

    Issue resolved on monitor recovery.

October 19, 2023

Site Unreachable

Outage

Opened: Oct 19, 2023, 7:33 PM UTC

Duration: 1m 33s

Affected services:Suralink

  • Opened
    Oct 19, 2023, 7:33 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 19, 2023, 7:34 PM UTC

    Issue resolved on monitor recovery.

ShareFile is currently unavailable

Outage

Opened: Oct 19, 2023, 4:11 PM UTC

Duration: 47m 28s

Affected services:Sharefile

  • Identified
    Oct 19, 2023, 4:11 PM UTC

    Identified - The issue has been identified and a fix is being implemented. Posted 1 minute ago. Oct 19, 2023 - 12:11 EDT Investigating - We are currently investigating this issue. Posted 26 minutes ago. Oct 19, 2023 - 11:45 EDT

  • Resolved
    Oct 19, 2023, 4:59 PM UTC

October 12, 2023

Site Unreachable

Outage

Opened: Oct 12, 2023, 4:41 AM UTC

Duration: 4m 19s

Affected services:Sharefile

  • Opened
    Oct 12, 2023, 4:41 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 12, 2023, 4:46 AM UTC

    Issue resolved on monitor recovery.

October 3, 2023

Site Unreachable

Outage

Opened: Oct 3, 2023, 4:20 PM UTC

Duration: 3m 24s

Affected services:Microsoft Teams

  • Opened
    Oct 3, 2023, 4:20 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 3, 2023, 4:24 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Oct 3, 2023, 4:19 PM UTC

Duration: 4m 37s

Affected services:Office 365 Email

  • Opened
    Oct 3, 2023, 4:19 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 3, 2023, 4:24 PM UTC

    Issue resolved on monitor recovery.