Live Status\Incident History
September 16, 2024
Site Unreachable
Outage
Opened: Sep 16, 2024, 7:44 PM UTC
Duration: 2m 20s
Affected services:Office 365 Email
- OpenedSep 16, 2024, 7:44 PM UTC
Issue opened on monitor failure.
- ResolvedSep 16, 2024, 7:46 PM UTC
Issue resolved on monitor recovery.
September 14, 2024
Site Unreachable
Outage
Opened: Sep 14, 2024, 12:19 AM UTC
Duration: 1m 50s
Affected services:Office 365 Email
- OpenedSep 14, 2024, 12:19 AM UTC
Issue opened on monitor failure.
- ResolvedSep 14, 2024, 12:21 AM UTC
Issue resolved on monitor recovery.
September 13, 2024
Site Unreachable
Outage
Opened: Sep 13, 2024, 1:03 PM UTC
Duration: 5m 54s
Affected services:Bethesda Office Internet
- OpenedSep 13, 2024, 1:03 PM UTC
Issue opened on monitor failure.
- ResolvedSep 13, 2024, 1:09 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Sep 13, 2024, 1:03 PM UTC
Duration: 6m 1s
Affected services:CCH Axcess
- OpenedSep 13, 2024, 1:03 PM UTC
Issue opened on monitor failure.
- ResolvedSep 13, 2024, 1:09 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Sep 13, 2024, 1:01 PM UTC
Duration: 7m 52s
Affected services:Caseware
- OpenedSep 13, 2024, 1:01 PM UTC
Issue opened on monitor failure.
- ResolvedSep 13, 2024, 1:09 PM UTC
Issue resolved on monitor recovery.
September 4, 2024
Site Unreachable
Outage
Opened: Sep 4, 2024, 5:52 PM UTC
Duration: 35m 58s
Affected services:Suralink
- OpenedSep 4, 2024, 5:52 PM UTC
Issue opened on monitor failure.
- ResolvedSep 4, 2024, 6:28 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Sep 4, 2024, 3:52 PM UTC
Duration: 1m 47s
Affected services:Suralink
- OpenedSep 4, 2024, 3:52 PM UTC
Issue opened on monitor failure.
- ResolvedSep 4, 2024, 3:54 PM UTC
Issue resolved on monitor recovery.
September 1, 2024
Site Unreachable
Outage
Opened: Sep 1, 2024, 4:20 AM UTC
Duration: 2m 57s
Affected services:Office 365 Email
- OpenedSep 1, 2024, 4:20 AM UTC
Issue opened on monitor failure.
- ResolvedSep 1, 2024, 4:23 AM UTC
Issue resolved on monitor recovery.
August 30, 2024
Site Unreachable
Outage
Opened: Aug 30, 2024, 3:16 AM UTC
Duration: 2m 44s
Affected services:Microsoft Teams
- OpenedAug 30, 2024, 3:16 AM UTC
Issue opened on monitor failure.
- ResolvedAug 30, 2024, 3:18 AM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Aug 30, 2024, 3:14 AM UTC
Duration: 7m 17s
Affected services:Office 365 Email
- OpenedAug 30, 2024, 3:14 AM UTC
Issue opened on monitor failure.
- ResolvedAug 30, 2024, 3:21 AM UTC
Issue resolved on monitor recovery.
August 25, 2024
Site Unreachable
Outage
Opened: Aug 25, 2024, 5:25 PM UTC
Duration: 5m 43s
Affected services:Caseware
- OpenedAug 25, 2024, 5:25 PM UTC
Issue opened on monitor failure.
- ResolvedAug 25, 2024, 5:31 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Aug 25, 2024, 5:24 PM UTC
Duration: 8m 19s
Affected services:Bethesda Office Internet
- OpenedAug 25, 2024, 5:24 PM UTC
Issue opened on monitor failure.
- ResolvedAug 25, 2024, 5:32 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Aug 25, 2024, 5:22 PM UTC
Duration: 8m 23s
Affected services:CCH Axcess
- OpenedAug 25, 2024, 5:22 PM UTC
Issue opened on monitor failure.
- ResolvedAug 25, 2024, 5:31 PM UTC
Issue resolved on monitor recovery.
August 21, 2024
Site Unreachable
Outage
Opened: Aug 21, 2024, 3:08 AM UTC
Duration: 2m 38s
Affected services:Suralink
- OpenedAug 21, 2024, 3:08 AM UTC
Issue opened on monitor failure.
- ResolvedAug 21, 2024, 3:11 AM UTC
Issue resolved on monitor recovery.
August 19, 2024
Site Unreachable
Outage
Opened: Aug 19, 2024, 4:28 PM UTC
Duration: 1m 18s
Affected services:Suralink
- OpenedAug 19, 2024, 4:28 PM UTC
Issue opened on monitor failure.
- ResolvedAug 19, 2024, 4:30 PM UTC
Issue resolved on monitor recovery.
August 10, 2024
Site Unreachable
Outage
Opened: Aug 10, 2024, 1:17 PM UTC
Duration: 1m 58s
Affected services:Office 365 Email
- OpenedAug 10, 2024, 1:17 PM UTC
Issue opened on monitor failure.
- ResolvedAug 10, 2024, 1:19 PM UTC
Issue resolved on monitor recovery.
July 29, 2024
Site Unreachable
Outage
Opened: Jul 29, 2024, 2:19 PM UTC
Duration: 30m 3s
Affected services:Suralink
- OpenedJul 29, 2024, 2:19 PM UTC
Issue opened on monitor failure.
- ResolvedJul 29, 2024, 2:29 PM UTC
Issue resolved on monitor recovery.
- UnresolvedJul 29, 2024, 2:45 PM UTC
Issue re-opened on monitor failure.
- ResolvedJul 29, 2024, 3:06 PM UTC
Issue resolved on monitor recovery.
July 25, 2024
Site Unreachable
Outage
Opened: Jul 25, 2024, 10:57 PM UTC
Duration: 1m 42s
Affected services:Office 365 Email
- OpenedJul 25, 2024, 10:57 PM UTC
Issue opened on monitor failure.
- ResolvedJul 25, 2024, 10:58 PM UTC
Issue resolved on monitor recovery.
July 22, 2024
Site Unreachable
Outage
Opened: Jul 22, 2024, 4:19 PM UTC
Duration: 2m 49s
Affected services:Office 365 Email
- OpenedJul 22, 2024, 4:19 PM UTC
Issue opened on monitor failure.
- ResolvedJul 22, 2024, 4:22 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Jul 22, 2024, 3:34 PM UTC
Duration: 1m 12s
Affected services:Suralink
- OpenedJul 22, 2024, 3:34 PM UTC
Issue opened on monitor failure.
- ResolvedJul 22, 2024, 3:35 PM UTC
Issue resolved on monitor recovery.
July 18, 2024
Site Unreachable
Outage
Opened: Jul 18, 2024, 11:32 AM UTC
Duration: 25m 1s
Affected services:Suralink
- OpenedJul 18, 2024, 11:32 AM UTC
Issue opened on monitor failure.
- ResolvedJul 18, 2024, 11:57 AM UTC
Issue resolved on monitor recovery.
July 11, 2024
Site Unreachable
Outage
Opened: Jul 11, 2024, 11:18 AM UTC
Duration: 1m 50s
Affected services:Microsoft Teams
- OpenedJul 11, 2024, 11:18 AM UTC
Issue opened on monitor failure.
- ResolvedJul 11, 2024, 11:20 AM UTC
Issue resolved on monitor recovery.
July 5, 2024
Site Unreachable
Outage
Opened: Jul 5, 2024, 4:19 PM UTC
Duration: 16m 12s
Affected services:Suralink
- OpenedJul 5, 2024, 4:19 PM UTC
Issue opened on monitor failure.
- ResolvedJul 5, 2024, 4:35 PM UTC
Issue resolved on monitor recovery.
July 3, 2024
Site Unreachable
Outage
Opened: Jul 3, 2024, 11:33 PM UTC
Duration: 1m 48s
Affected services:Sharefile
- OpenedJul 3, 2024, 11:33 PM UTC
Issue opened on monitor failure.
- ResolvedJul 3, 2024, 11:34 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Jul 3, 2024, 10:36 AM UTC
Duration: 1m 42s
Affected services:Office 365 Email
- OpenedJul 3, 2024, 10:36 AM UTC
Issue opened on monitor failure.
- ResolvedJul 3, 2024, 10:38 AM UTC
Issue resolved on monitor recovery.
July 1, 2024
Site Unreachable
Outage
Opened: Jul 1, 2024, 11:40 PM UTC
Duration: 1m 40s
Affected services:Office 365 Email
- OpenedJul 1, 2024, 11:40 PM UTC
Issue opened on monitor failure.
- ResolvedJul 1, 2024, 11:41 PM UTC
Issue resolved on monitor recovery.
Healthcheck Assertion Failed
Outage
Opened: Jul 1, 2024, 3:45 PM UTC
Duration: 1m 53s
Affected services:Citrix
- OpenedJul 1, 2024, 3:45 PM UTC
Issue opened on monitor failure.
- ResolvedJul 1, 2024, 3:47 PM UTC
Issue resolved on monitor recovery.
June 29, 2024
Site Unreachable
Outage
Opened: Jun 29, 2024, 12:18 PM UTC
Duration: 19m 10s
Affected services:Suralink
- OpenedJun 29, 2024, 12:18 PM UTC
Issue opened on monitor failure.
- ResolvedJun 29, 2024, 12:37 PM UTC
Issue resolved on monitor recovery.
June 27, 2024
Site Unreachable
Outage
Opened: Jun 27, 2024, 3:08 AM UTC
Duration: 20m 37s
Affected services:Suralink
- OpenedJun 27, 2024, 3:08 AM UTC
Issue opened on monitor failure.
- ResolvedJun 27, 2024, 3:28 AM UTC
Issue resolved on monitor recovery.
June 24, 2024
Site Unreachable
Outage
Opened: Jun 24, 2024, 5:18 PM UTC
Duration: 21m 31s
Affected services:Suralink
- OpenedJun 24, 2024, 5:18 PM UTC
Issue opened on monitor failure.
- ResolvedJun 24, 2024, 5:39 PM UTC
Issue resolved on monitor recovery.
June 9, 2024
Site Unreachable
Outage
Opened: Jun 9, 2024, 5:55 AM UTC
Duration: 5m 13s
Affected services:Suralink
- OpenedJun 9, 2024, 5:55 AM UTC
Issue opened on monitor failure.
- ResolvedJun 9, 2024, 5:57 AM UTC
Issue resolved on monitor recovery.
- UnresolvedJun 9, 2024, 6:24 AM UTC
Issue re-opened on monitor failure.
- ResolvedJun 9, 2024, 6:27 AM UTC
Issue resolved on monitor recovery.
June 6, 2024
Healthcheck Assertion Failed
Outage
Opened: Jun 6, 2024, 2:45 PM UTC
Duration: 2m 20s
Affected services:Citrix
- OpenedJun 6, 2024, 2:45 PM UTC
Issue opened on monitor failure.
- ResolvedJun 6, 2024, 2:47 PM UTC
Issue resolved on monitor recovery.
June 5, 2024
Healthcheck Assertion Failed
Outage
Opened: Jun 5, 2024, 6:15 AM UTC
Duration: 2m 19s
Affected services:Citrix
- OpenedJun 5, 2024, 6:15 AM UTC
Issue opened on monitor failure.
- ResolvedJun 5, 2024, 6:17 AM UTC
Issue resolved on monitor recovery.
June 4, 2024
Healthcheck Assertion Failed
Outage
Opened: Jun 4, 2024, 12:15 PM UTC
Duration: 2m 10s
Affected services:Citrix
- OpenedJun 4, 2024, 12:15 PM UTC
Issue opened on monitor failure.
- ResolvedJun 4, 2024, 12:17 PM UTC
Issue resolved on monitor recovery.
June 3, 2024
Site Unreachable
Outage
Opened: Jun 3, 2024, 7:52 PM UTC
Duration: 1m 3s
Affected services:Office 365 Email
- OpenedJun 3, 2024, 7:52 PM UTC
Issue opened on monitor failure.
- ResolvedJun 3, 2024, 7:54 PM UTC
Issue resolved on monitor recovery.
Caseware errors
Degraded Performance
Opened: Jun 3, 2024, 2:19 PM UTC
Duration: 23h 48m 25s
Affected services:Caseware
- OpenedJun 3, 2024, 2:19 PM UTC
We are actively investigating error messages with caseware.
- UnresolvedJun 3, 2024, 8:08 PM UTC
We are still investigating the errors.
- ResolvedJun 4, 2024, 2:07 PM UTC
May 30, 2024
Site Unreachable
Outage
Opened: May 30, 2024, 7:05 PM UTC
Duration: 16m 51s
Affected services:Suralink
- OpenedMay 30, 2024, 7:05 PM UTC
Issue opened on monitor failure.
- ResolvedMay 30, 2024, 7:22 PM UTC
Issue resolved on monitor recovery.
May 28, 2024
Site Unreachable
Outage
Opened: May 28, 2024, 5:28 PM UTC
Duration: 1m 33s
Affected services:Office 365 Email
- OpenedMay 28, 2024, 5:28 PM UTC
Issue opened on monitor failure.
- ResolvedMay 28, 2024, 5:29 PM UTC
Issue resolved on monitor recovery.
May 25, 2024
Site Unreachable
Outage
Opened: May 25, 2024, 6:37 AM UTC
Duration: 2m 6s
Affected services:Office 365 Email
- OpenedMay 25, 2024, 6:37 AM UTC
Issue opened on monitor failure.
- ResolvedMay 25, 2024, 6:39 AM UTC
Issue resolved on monitor recovery.
May 20, 2024
Site Unreachable
Outage
Opened: May 20, 2024, 1:56 PM UTC
Duration: 7m
Affected services:Suralink
- OpenedMay 20, 2024, 1:56 PM UTC
Issue opened on monitor failure.
- ResolvedMay 20, 2024, 1:59 PM UTC
Issue resolved on monitor recovery.
- UnresolvedMay 20, 2024, 2:08 PM UTC
Issue re-opened on monitor failure.
- ResolvedMay 20, 2024, 2:12 PM UTC
Issue resolved on monitor recovery.
May 17, 2024
Site Unreachable
Outage
Opened: May 17, 2024, 5:47 PM UTC
Duration: 4m 52s
Affected services:Suralink
- OpenedMay 17, 2024, 5:47 PM UTC
Issue opened on monitor failure.
- ResolvedMay 17, 2024, 5:48 PM UTC
Issue resolved on monitor recovery.
- UnresolvedMay 17, 2024, 5:55 PM UTC
Issue re-opened on monitor failure.
- ResolvedMay 17, 2024, 6:00 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: May 17, 2024, 5:45 AM UTC
Duration: 1m 36s
Affected services:Suralink
- OpenedMay 17, 2024, 5:45 AM UTC
Issue opened on monitor failure.
- ResolvedMay 17, 2024, 5:47 AM UTC
Issue resolved on monitor recovery.
May 10, 2024
Site Unreachable
Outage
Opened: May 10, 2024, 12:43 AM UTC
Duration: 13m 40s
Affected services:Sharefile
- OpenedMay 10, 2024, 12:43 AM UTC
Issue opened on monitor failure.
- ResolvedMay 10, 2024, 12:52 AM UTC
Issue resolved on monitor recovery.
- UnresolvedMay 10, 2024, 12:57 AM UTC
Issue re-opened on monitor failure.
- ResolvedMay 10, 2024, 1:02 AM UTC
Issue resolved on monitor recovery.
May 7, 2024
Citrix is Down
Minor Outage
Opened: May 7, 2024, 1:39 PM UTC
Duration: 1h 46m 2s
Affected services:Citrix
- InvestigatingMay 7, 2024, 1:39 PM UTC
- ResolvedMay 7, 2024, 3:26 PM UTC
Citrix is Back Online
- ResolvedMay 7, 2024, 3:27 PM UTC
April 30, 2024
Site Unreachable
Outage
Opened: Apr 30, 2024, 1:29 AM UTC
Duration: 35m 22s
Affected services:CCH Axcess
- OpenedApr 30, 2024, 1:29 AM UTC
Issue opened on monitor failure.
- ResolvedApr 30, 2024, 1:55 AM UTC
Issue resolved on monitor recovery.
- UnresolvedApr 30, 2024, 2:25 AM UTC
Issue re-opened on monitor failure.
- ResolvedApr 30, 2024, 2:35 AM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Apr 30, 2024, 1:29 AM UTC
Duration: 39m 20s
Affected services:Bethesda Office Internet
- OpenedApr 30, 2024, 1:29 AM UTC
Issue opened on monitor failure.
- ResolvedApr 30, 2024, 1:54 AM UTC
Issue resolved on monitor recovery.
- UnresolvedApr 30, 2024, 2:22 AM UTC
Issue re-opened on monitor failure.
- ResolvedApr 30, 2024, 2:36 AM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Apr 30, 2024, 1:28 AM UTC
Duration: 39m 4s
Affected services:Caseware
- OpenedApr 30, 2024, 1:28 AM UTC
Issue opened on monitor failure.
- ResolvedApr 30, 2024, 1:54 AM UTC
Issue resolved on monitor recovery.
- UnresolvedApr 30, 2024, 2:23 AM UTC
Issue re-opened on monitor failure.
- ResolvedApr 30, 2024, 2:36 AM UTC
Issue resolved on monitor recovery.
April 23, 2024
Site Unreachable
Outage
Opened: Apr 23, 2024, 7:55 PM UTC
Duration: 15m 26s
Affected services:Sharefile
- OpenedApr 23, 2024, 7:55 PM UTC
Issue opened on monitor failure.
- ResolvedApr 23, 2024, 8:02 PM UTC
Issue resolved on monitor recovery.
- UnresolvedApr 23, 2024, 8:07 PM UTC
Issue re-opened on monitor failure.
- ResolvedApr 23, 2024, 8:15 PM UTC
Issue resolved on monitor recovery.
April 21, 2024
Site Unreachable
Outage
Opened: Apr 21, 2024, 5:14 AM UTC
Duration: 3m 15s
Affected services:Suralink
- OpenedApr 21, 2024, 5:14 AM UTC
Issue opened on monitor failure.
- ResolvedApr 21, 2024, 5:18 AM UTC
Issue resolved on monitor recovery.
April 18, 2024
Site Unreachable
Outage
Opened: Apr 18, 2024, 2:23 AM UTC
Duration: 1m 38s
Affected services:Office 365 Email
- OpenedApr 18, 2024, 2:23 AM UTC
Issue opened on monitor failure.
- ResolvedApr 18, 2024, 2:25 AM UTC
Issue resolved on monitor recovery.
April 16, 2024
Site Unreachable
Outage
Opened: Apr 16, 2024, 6:54 PM UTC
Duration: 2m 20s
Affected services:Office 365 Email
- OpenedApr 16, 2024, 6:54 PM UTC
Issue opened on monitor failure.
- ResolvedApr 16, 2024, 6:56 PM UTC
Issue resolved on monitor recovery.
April 14, 2024
Site Unreachable
Outage
Opened: Apr 14, 2024, 4:07 AM UTC
Duration: 5m 51s
Affected services:Microsoft Teams
- OpenedApr 14, 2024, 4:07 AM UTC
Issue opened on monitor failure.
- ResolvedApr 14, 2024, 4:13 AM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Apr 14, 2024, 4:07 AM UTC
Duration: 5m 55s
Affected services:Office 365 Email
- OpenedApr 14, 2024, 4:07 AM UTC
Issue opened on monitor failure.
- ResolvedApr 14, 2024, 4:13 AM UTC
Issue resolved on monitor recovery.
April 13, 2024
Site Unreachable
Outage
Opened: Apr 13, 2024, 7:33 AM UTC
Duration: 1m 43s
Affected services:Microsoft Teams
- OpenedApr 13, 2024, 7:33 AM UTC
Issue opened on monitor failure.
- ResolvedApr 13, 2024, 7:35 AM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Apr 13, 2024, 7:31 AM UTC
Duration: 3m 42s
Affected services:Office 365 Email
- OpenedApr 13, 2024, 7:31 AM UTC
Issue opened on monitor failure.
- ResolvedApr 13, 2024, 7:35 AM UTC
Issue resolved on monitor recovery.
April 12, 2024
Healthcheck Assertion Failed
Outage
Opened: Apr 12, 2024, 7:45 AM UTC
Duration: 1m 32s
Affected services:Citrix
- OpenedApr 12, 2024, 7:45 AM UTC
Issue opened on monitor failure.
- ResolvedApr 12, 2024, 7:46 AM UTC
Issue resolved on monitor recovery.
April 10, 2024
Site Unreachable
Outage
Opened: Apr 10, 2024, 1:15 AM UTC
Duration: 2m 8s
Affected services:Citrix
- OpenedApr 10, 2024, 1:15 AM UTC
Issue opened on monitor failure.
- ResolvedApr 10, 2024, 1:17 AM UTC
Issue resolved on monitor recovery.
March 6, 2024
Site Unreachable
Outage
Opened: Mar 6, 2024, 7:19 AM UTC
Duration: 1m 38s
Affected services:Office 365 Email
- OpenedMar 6, 2024, 7:19 AM UTC
Issue opened on monitor failure.
- ResolvedMar 6, 2024, 7:21 AM UTC
Issue resolved on monitor recovery.
February 28, 2024
CaseWare Cloud Service Degraded Performance for Users in US
Degraded Performance
Opened: Feb 28, 2024, 5:57 PM UTC
Duration: 2h 51m 41s
Affected services:Caseware
- OpenedFeb 28, 2024, 5:57 PM UTC
Investigating - We are currently experiencing a service disruption of our Caseware Cloud Service in the US region. We are working to identify the root cause and determine the necessary corrective actions. Until we are able to resolve this issue users might experience slow performance while working within Caseware Cloud. An update will be provided within the hour. Feb 28, 2024 - 17:25 UTC
- IdentifiedFeb 28, 2024, 5:59 PM UTC
- InvestigatingFeb 28, 2024, 5:59 PM UTC
- ResolvedFeb 28, 2024, 8:49 PM UTC
February 27, 2024
Site Unreachable
Outage
Opened: Feb 27, 2024, 10:35 PM UTC
Duration: 1m 43s
Affected services:Citrix
- OpenedFeb 27, 2024, 10:35 PM UTC
Issue opened on monitor failure.
- ResolvedFeb 27, 2024, 10:37 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Feb 27, 2024, 8:10 PM UTC
Duration: 1m 40s
Affected services:Office 365 Email
- OpenedFeb 27, 2024, 8:10 PM UTC
Issue opened on monitor failure.
- ResolvedFeb 27, 2024, 8:11 PM UTC
Issue resolved on monitor recovery.
February 23, 2024
Site Unreachable
Outage
Opened: Feb 23, 2024, 7:18 AM UTC
Duration: 3h 38m 46s
- OpenedFeb 23, 2024, 7:18 AM UTC
Issue opened on monitor failure.
- ResolvedFeb 23, 2024, 10:56 AM UTC
Issue resolved on monitor recovery.
February 17, 2024
Site Unreachable
Outage
Opened: Feb 17, 2024, 4:41 AM UTC
Duration: 36m 27s
Affected services:Suralink
- OpenedFeb 17, 2024, 4:41 AM UTC
Issue opened on monitor failure.
- ResolvedFeb 17, 2024, 4:46 AM UTC
Issue resolved on monitor recovery.
- UnresolvedFeb 17, 2024, 4:53 AM UTC
Issue re-opened on monitor failure.
- ResolvedFeb 17, 2024, 5:25 AM UTC
Issue resolved on monitor recovery.
February 8, 2024
Site Unreachable
Outage
Opened: Feb 8, 2024, 8:26 PM UTC
Duration: 1m 42s
Affected services:Mimecast
- OpenedFeb 8, 2024, 8:26 PM UTC
Issue opened on monitor failure.
- ResolvedFeb 8, 2024, 8:28 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Feb 8, 2024, 4:06 AM UTC
Duration: 7m 30s
Affected services:Suralink
- OpenedFeb 8, 2024, 4:06 AM UTC
Issue opened on monitor failure.
- ResolvedFeb 8, 2024, 4:10 AM UTC
Issue resolved on monitor recovery.
- UnresolvedFeb 8, 2024, 4:14 AM UTC
Issue re-opened on monitor failure.
- ResolvedFeb 8, 2024, 4:18 AM UTC
Issue resolved on monitor recovery.
February 7, 2024
Login Issues & Slow Response Time - US Region
Minor Outage
Opened: Feb 7, 2024, 7:49 PM UTC
Duration: 122h 7m 57s
Affected services:Suralink
- IdentifiedFeb 7, 2024, 7:49 PM UTC
Identified - We are experiencing login issues and slow response times within the Suralink web application that is affecting the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information. Feb 07, 2024 - 12:24 MST
- MonitoringFeb 7, 2024, 8:03 PM UTC
Monitoring - A fix has been implemented and we are monitoring the results. Feb 07, 2024 - 13:00 MST
- ResolvedFeb 12, 2024, 9:56 PM UTC
Site Unreachable
Outage
Opened: Feb 7, 2024, 7:07 PM UTC
Duration: 12m 30s
Affected services:Suralink
- OpenedFeb 7, 2024, 7:07 PM UTC
Issue opened on monitor failure.
- ResolvedFeb 7, 2024, 7:09 PM UTC
Issue resolved on monitor recovery.
- UnresolvedFeb 7, 2024, 7:13 PM UTC
Issue re-opened on monitor failure.
- ResolvedFeb 7, 2024, 7:23 PM UTC
Issue resolved on monitor recovery.
January 21, 2024
Site Unreachable
Outage
Opened: Jan 21, 2024, 2:55 AM UTC
Duration: 50m 54s
Affected services:Suralink
- OpenedJan 21, 2024, 2:55 AM UTC
Issue opened on monitor failure.
- ResolvedJan 21, 2024, 2:58 AM UTC
Issue resolved on monitor recovery.
- UnresolvedJan 21, 2024, 3:41 AM UTC
Issue re-opened on monitor failure.
- ResolvedJan 21, 2024, 3:46 AM UTC
Issue resolved on monitor recovery.
- UnresolvedJan 21, 2024, 3:53 AM UTC
Issue re-opened on monitor failure.
- ResolvedJan 21, 2024, 4:00 AM UTC
Issue resolved on monitor recovery.
- UnresolvedJan 21, 2024, 4:04 AM UTC
Issue re-opened on monitor failure.
- ResolvedJan 21, 2024, 4:31 AM UTC
Issue resolved on monitor recovery.
- UnresolvedJan 21, 2024, 4:55 AM UTC
Issue re-opened on monitor failure.
- ResolvedJan 21, 2024, 5:01 AM UTC
Issue resolved on monitor recovery.
- UnresolvedJan 21, 2024, 5:09 AM UTC
Issue re-opened on monitor failure.
- ResolvedJan 21, 2024, 5:14 AM UTC
Issue resolved on monitor recovery.
January 18, 2024
Site Unreachable
Outage
Opened: Jan 18, 2024, 1:15 AM UTC
Duration: 16h 19m 19s
Affected services:Prostaff
- OpenedJan 18, 2024, 1:15 AM UTC
Issue opened on monitor failure.
- ResolvedJan 18, 2024, 5:35 PM UTC
Issue resolved on monitor recovery.
January 12, 2024
Site Unreachable
Outage
Opened: Jan 12, 2024, 11:39 PM UTC
Duration: 2m 21s
Affected services:Citrix
- OpenedJan 12, 2024, 11:39 PM UTC
Issue opened on monitor failure.
- ResolvedJan 12, 2024, 11:41 PM UTC
Issue resolved on monitor recovery.
January 6, 2024
Site Unreachable
Outage
Opened: Jan 6, 2024, 8:22 AM UTC
Duration: 2m 17s
Affected services:Suralink
- OpenedJan 6, 2024, 8:22 AM UTC
Issue opened on monitor failure.
- ResolvedJan 6, 2024, 8:24 AM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Jan 6, 2024, 5:44 AM UTC
Duration: 4m 33s
Affected services:Suralink
- OpenedJan 6, 2024, 5:44 AM UTC
Issue opened on monitor failure.
- ResolvedJan 6, 2024, 5:49 AM UTC
Issue resolved on monitor recovery.
December 15, 2023
Site Unreachable
Outage
Opened: Dec 15, 2023, 10:52 AM UTC
Duration: 14m 36s
Affected services:Citrix
- OpenedDec 15, 2023, 10:52 AM UTC
Issue opened on monitor failure.
- ResolvedDec 15, 2023, 10:55 AM UTC
Issue resolved on monitor recovery.
- UnresolvedDec 15, 2023, 10:58 AM UTC
Issue re-opened on monitor failure.
- ResolvedDec 15, 2023, 11:00 AM UTC
Issue resolved on monitor recovery.
- UnresolvedDec 15, 2023, 11:09 AM UTC
Issue re-opened on monitor failure.
- ResolvedDec 15, 2023, 11:12 AM UTC
Issue resolved on monitor recovery.
- UnresolvedDec 15, 2023, 11:22 AM UTC
Issue re-opened on monitor failure.
- ResolvedDec 15, 2023, 11:30 AM UTC
Issue resolved on monitor recovery.
December 14, 2023
Site Unreachable
Outage
Opened: Dec 14, 2023, 5:05 AM UTC
Duration: 14m 26s
Affected services:Suralink
- OpenedDec 14, 2023, 5:05 AM UTC
Issue opened on monitor failure.
- ResolvedDec 14, 2023, 5:19 AM UTC
Issue resolved on monitor recovery.
December 9, 2023
Site Unreachable
Outage
Opened: Dec 9, 2023, 2:02 AM UTC
Duration: 10h 33m 22s
Affected services:Prostaff
- OpenedDec 9, 2023, 2:02 AM UTC
Issue opened on monitor failure.
- ResolvedDec 9, 2023, 12:36 PM UTC
Issue resolved on monitor recovery.
November 30, 2023
Citrix Virtual Desktops
Outage
Opened: Nov 30, 2023, 4:52 PM UTC
Duration: 50m 55s
Affected services:Citrix
- InvestigatingNov 30, 2023, 4:52 PM UTC
The IT Department is aware of the issues with Citrix, this is an issue out at the vendor affecting a large portion of companies that use Citrix. If you are in Citrix, stay in, if you are out of Citrix, please allow us time to work with the vendor on an ETA for service restoration. We will update status.grfcpa.com with updates as they come in.
- ResolvedNov 30, 2023, 5:43 PM UTC
If you were having issues connecting to Citrix earlier, please reboot your local GRF Laptop that you were using and try to log in again. The services should be restored, if you continue to experience issues, please email ITHelp@grfcpa.com.
November 22, 2023
Site Unreachable
Outage
Opened: Nov 22, 2023, 8:11 PM UTC
Duration: 2m 34s
Affected services:Citrix
- OpenedNov 22, 2023, 8:11 PM UTC
Issue opened on monitor failure.
- ResolvedNov 22, 2023, 8:14 PM UTC
Issue resolved on monitor recovery.
November 2, 2023
Site Unreachable
Outage
Opened: Nov 2, 2023, 2:34 PM UTC
Duration: 5m 52s
Affected services:Sharefile
- OpenedNov 2, 2023, 2:34 PM UTC
Issue opened on monitor failure.
- ResolvedNov 2, 2023, 2:40 PM UTC
Issue resolved on monitor recovery.
October 30, 2023
Healthcheck Assertion Failed
Outage
Opened: Oct 30, 2023, 3:02 PM UTC
Duration: 1m 54s
Affected services:Citrix
- OpenedOct 30, 2023, 3:02 PM UTC
Issue opened on monitor failure.
- ResolvedOct 30, 2023, 3:04 PM UTC
Issue resolved on monitor recovery.
October 27, 2023
Site Unreachable
Outage
Opened: Oct 27, 2023, 4:53 PM UTC
Duration: 19m 25s
Affected services:Suralink
- OpenedOct 27, 2023, 4:53 PM UTC
Issue opened on monitor failure.
- ResolvedOct 27, 2023, 5:13 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Oct 27, 2023, 1:44 PM UTC
Duration: 3m 11s
Affected services:Sharefile
- OpenedOct 27, 2023, 1:44 PM UTC
Issue opened on monitor failure.
- ResolvedOct 27, 2023, 1:47 PM UTC
Issue resolved on monitor recovery.
October 26, 2023
Site Unreachable
Outage
Opened: Oct 26, 2023, 4:32 PM UTC
Duration: 19m 3s
Affected services:Suralink
- OpenedOct 26, 2023, 4:32 PM UTC
Issue opened on monitor failure.
- ResolvedOct 26, 2023, 4:51 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Oct 26, 2023, 12:32 PM UTC
Duration: 3m 28s
Affected services:Sharefile
- OpenedOct 26, 2023, 12:32 PM UTC
Issue opened on monitor failure.
- ResolvedOct 26, 2023, 12:35 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Oct 26, 2023, 12:12 AM UTC
Duration: 3m 38s
Affected services:Suralink
- OpenedOct 26, 2023, 12:12 AM UTC
Issue opened on monitor failure.
- ResolvedOct 26, 2023, 12:16 AM UTC
Issue resolved on monitor recovery.
October 25, 2023
Site Unreachable
Outage
Opened: Oct 25, 2023, 4:17 PM UTC
Duration: 14m 59s
Affected services:Suralink
- OpenedOct 25, 2023, 4:17 PM UTC
Issue opened on monitor failure.
- ResolvedOct 25, 2023, 4:32 PM UTC
Issue resolved on monitor recovery.
October 24, 2023
Site Unreachable
Outage
Opened: Oct 24, 2023, 10:57 PM UTC
Duration: 7m 7s
Affected services:Suralink
- OpenedOct 24, 2023, 10:57 PM UTC
Issue opened on monitor failure.
- ResolvedOct 24, 2023, 10:59 PM UTC
Issue resolved on monitor recovery.
- UnresolvedOct 24, 2023, 11:04 PM UTC
Issue re-opened on monitor failure.
- ResolvedOct 24, 2023, 11:10 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Oct 24, 2023, 9:38 PM UTC
Duration: 36s
Affected services:Suralink
- OpenedOct 24, 2023, 9:38 PM UTC
Issue opened on monitor failure.
- ResolvedOct 24, 2023, 9:39 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Oct 24, 2023, 7:15 PM UTC
Duration: 32m 14s
Affected services:Suralink
- OpenedOct 24, 2023, 7:15 PM UTC
Issue opened on monitor failure.
- ResolvedOct 24, 2023, 7:17 PM UTC
Issue resolved on monitor recovery.
- UnresolvedOct 24, 2023, 7:23 PM UTC
Issue re-opened on monitor failure.
- ResolvedOct 24, 2023, 7:53 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Oct 24, 2023, 4:04 PM UTC
Duration: 3m 54s
Affected services:Suralink
- OpenedOct 24, 2023, 4:04 PM UTC
Issue opened on monitor failure.
- ResolvedOct 24, 2023, 4:08 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Oct 24, 2023, 1:25 PM UTC
Duration: 14m 45s
Affected services:Suralink
- OpenedOct 24, 2023, 1:25 PM UTC
Issue opened on monitor failure.
- ResolvedOct 24, 2023, 1:27 PM UTC
Issue resolved on monitor recovery.
- UnresolvedOct 24, 2023, 1:31 PM UTC
Issue re-opened on monitor failure.
- ResolvedOct 24, 2023, 1:44 PM UTC
Issue resolved on monitor recovery.
October 23, 2023
Site Unreachable
Outage
Opened: Oct 23, 2023, 9:09 PM UTC
Duration: 5m 53s
Affected services:Suralink
- OpenedOct 23, 2023, 9:09 PM UTC
Issue opened on monitor failure.
- ResolvedOct 23, 2023, 9:15 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Oct 23, 2023, 6:37 PM UTC
Duration: 28m 39s
Affected services:Suralink
- OpenedOct 23, 2023, 6:37 PM UTC
Issue opened on monitor failure.
- ResolvedOct 23, 2023, 6:39 PM UTC
Issue resolved on monitor recovery.
- UnresolvedOct 23, 2023, 6:42 PM UTC
Issue re-opened on monitor failure.
- ResolvedOct 23, 2023, 7:09 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Oct 23, 2023, 2:59 PM UTC
Duration: 1h 1m 13s
Affected services:Suralink
- OpenedOct 23, 2023, 2:59 PM UTC
Issue opened on monitor failure.
- ResolvedOct 23, 2023, 3:01 PM UTC
Issue resolved on monitor recovery.
- UnresolvedOct 23, 2023, 3:05 PM UTC
Issue re-opened on monitor failure.
- ResolvedOct 23, 2023, 3:12 PM UTC
Issue resolved on monitor recovery.
- UnresolvedOct 23, 2023, 3:15 PM UTC
Issue re-opened on monitor failure.
- ResolvedOct 23, 2023, 3:19 PM UTC
Issue resolved on monitor recovery.
- UnresolvedOct 23, 2023, 3:29 PM UTC
Issue re-opened on monitor failure.
- ResolvedOct 23, 2023, 3:50 PM UTC
Issue resolved on monitor recovery.
- UnresolvedOct 23, 2023, 3:59 PM UTC
Issue re-opened on monitor failure.
- ResolvedOct 23, 2023, 4:08 PM UTC
Issue resolved on monitor recovery.
- UnresolvedOct 23, 2023, 4:12 PM UTC
Issue re-opened on monitor failure.
- ResolvedOct 23, 2023, 4:29 PM UTC
Issue resolved on monitor recovery.
October 21, 2023
Site Unreachable
Outage
Opened: Oct 21, 2023, 2:59 PM UTC
Duration: 3m 42s
Affected services:Sharefile
- OpenedOct 21, 2023, 2:59 PM UTC
Issue opened on monitor failure.
- ResolvedOct 21, 2023, 3:03 PM UTC
Issue resolved on monitor recovery.
October 19, 2023
Site Unreachable
Outage
Opened: Oct 19, 2023, 7:33 PM UTC
Duration: 1m 33s
Affected services:Suralink
- OpenedOct 19, 2023, 7:33 PM UTC
Issue opened on monitor failure.
- ResolvedOct 19, 2023, 7:34 PM UTC
Issue resolved on monitor recovery.
ShareFile is currently unavailable
Outage
Opened: Oct 19, 2023, 4:11 PM UTC
Duration: 47m 28s
Affected services:Sharefile
- IdentifiedOct 19, 2023, 4:11 PM UTC
Identified - The issue has been identified and a fix is being implemented. Posted 1 minute ago. Oct 19, 2023 - 12:11 EDT Investigating - We are currently investigating this issue. Posted 26 minutes ago. Oct 19, 2023 - 11:45 EDT
- ResolvedOct 19, 2023, 4:59 PM UTC
October 12, 2023
Site Unreachable
Outage
Opened: Oct 12, 2023, 4:41 AM UTC
Duration: 4m 19s
Affected services:Sharefile
- OpenedOct 12, 2023, 4:41 AM UTC
Issue opened on monitor failure.
- ResolvedOct 12, 2023, 4:46 AM UTC
Issue resolved on monitor recovery.
October 3, 2023
Site Unreachable
Outage
Opened: Oct 3, 2023, 4:20 PM UTC
Duration: 3m 24s
Affected services:Microsoft Teams
- OpenedOct 3, 2023, 4:20 PM UTC
Issue opened on monitor failure.
- ResolvedOct 3, 2023, 4:24 PM UTC
Issue resolved on monitor recovery.
Site Unreachable
Outage
Opened: Oct 3, 2023, 4:19 PM UTC
Duration: 4m 37s
Affected services:Office 365 Email
- OpenedOct 3, 2023, 4:19 PM UTC
Issue opened on monitor failure.
- ResolvedOct 3, 2023, 4:24 PM UTC
Issue resolved on monitor recovery.
September 30, 2023
Site Unreachable
Outage
Opened: Sep 30, 2023, 11:25 AM UTC
Duration: 11m 52s
Affected services:Suralink
- OpenedSep 30, 2023, 11:25 AM UTC
Issue opened on monitor failure.
- ResolvedSep 30, 2023, 11:37 AM UTC
Issue resolved on monitor recovery.